1. Approving orders
In the section “Orders”, choose the orders that you want to approve (the orders where the status is “Awaiting confirmation”) then select Bulk Action and click “ Approve all orders” to approve the selected orders.
2. Creating shipments
Create shipment for single order
To create shipment for 1 order, you must follow these steps:
Step 1: Orders that need a shipment, simply click “Ship now”.
Step 2: On the new window, sort out the pickup address, the courier and information about the item dimension and weight.
Step 3: Click “Create Shipment” to complete creating shipment.
3. Cancelling orders
Bulk order cancellation
Step 1: Tick the order that you want to cancel
Step 2: Select Bulk Action and click “Cancel selected orders” to delete all selected orders.
Single order cancellation
Click on the three vertical dots and select “Cancel” to delete the order.
4. Changing pick-up address
Step 1: If you want to change the pickup address for an order, click the three vertical dots and click “Change pickup”.
Step 2: On the new window, choose a new pickup address and click “Update”.
5. Update payment status
Step 1: If you want to update payment status for an order, click the three vertical dots
Step 2: Select “Update payment”.
Step 3: On the new window, choose and fill in “Payment type”, “Status”, “Transaction code” and “Total value” of the order.
Step 4: Click “Update” to change payment status.
6. Edit item information in Orders
Step 1: If you want to edit item information, click the three vertical dots
Step 2: Select “Edit items”
Step 3: On the new window, enter the updated item information
Step 4: Click “Update” to complete editing.
7. Re-create new order from canceled order
B1: Go to Orders => All Orders => Select Cancel
B2: In the Cancel order interface, click on the order code you want to create a new order to view order details
B3: In the order details interface, click the Create new order button to create a new order based on the canceled order information. When the successful new order creation message appears in the upper right corner of the screen, the order has been successfully created. To check new order select new order item in order list.