Return and exchange is an indispensable policy for most brands or e-commerce businesses. However, how to control returned and exchanged goods, record revenue deductions on the system to ensure the business' management is not easy.

When you use Omisell, we provide you with a system to manage return and exchange requests from customers.

For orders on E-Commerce platforms, we automatically synchronize the exchange and return requests from the platform system to Omisell.

You can check and approve your return request. The system displays details of the return reason, photos and the warehouse to receive the returned goods.

For return orders on the website, you can create a return request on the Omisell system by following these steps:

B1: Go to Orders => All Order then select the Add New Return at the top right of the interface.

Step 2: In the newly opened window, select the order you want to return, then select the refund product in that order. Select the return warehouse and select the shipping option that matches your return policy. After filling in the necessary information, select Create Return Order to complete.

B3: After creating refund order, you can check the status of your refund orders by going to Orders => Returns orders

Return orders will be processed to import on inventory at return handling application.

For customers who are using 3PL like Boxme. Creating return request on the system will help you link to the return order on the Boxme system to track the order status and the corresponding deduction revenue.

For customers who are using sales management software such as Kiotviet, Nhanh, etc., the Omisell system will synchronize these return requests to the corresponding Kiotviet, Nhanh, etc system for you to fulfill the requirements of warehousing with return orders, record inventory correctly compared to reality.

Read more:

>>> Orders Synchronization
>>> All you need to know about orders in Omisell