Approving orders
In the section “Orders”, choose the orders that you want to approve (the orders where the status is “Awaiting confirmation”) then select Bulk Action and click “ Approve all orders” to approve the selected orders.



Creating shipments
Create bulk shipments
Step 1: Choose the orders that are in “Approved” status that needs shipment.
Step 2: Then select Bulk Action and click “Create all orders” to create bulk shipments.

Create shipment for single order
To create shipment for 1 order, you must follow these steps:
Step 1: Orders that need a shipment, simply click “Ship now”.
Step 2: On the new window, sort out the pickup address, the courier and information about the item dimension and weight.
Step 3: Click “Create Shipment” to complete creating shipment.



Cancelling orders
Bulk order cancellation
Step 1: Tick the order that you want to cancel
Step 2: Select Bulk Action and click “Cancel selected orders” to delete all selected orders.

Single order cancellation
Click on the three vertical dots and select “Cancel” to delete the order.



Changing pick-up address
Step 1: If you want to change the pickup address for an order, click the three vertical dots and click “Change pickup”.
Step 2: On the new window, choose a new pickup address and click “Update”.



Update payment status
Step 1: If you want to update payment status for an order, click the three vertical dots
Step 2: Select “Update payment”.



Step 3: On the new window, choose and fill in “Payment type”, “Status”, “Transaction code” and “Total value” of the order.
Step 4: Click “Update” to change payment status.



Edit item information in Orders
Step 1: If you want to edit item information, click the three vertical dots
Step 2: Select “Edit items”
Step 3: On the new window, enter the updated item information
Step 4: Click “Update” to complete editing.

Was this article helpful?
Cancel
Thank you!