Pancake application helps with multi-channels sales, especially to answer customers' requests and questions, manage the business on online channels such as Facebook and a few of e-commerce platforms: Shopee, Lazada, Tokopedia.

To connect Omisell to Pancake, follow these steps:

Connect to your Facebook fan-page

Go to

Log in via Facebook

Choose a Facebook page that you want to connect then click "Next".

Click "Add Page" to start synchronize messages and other information from Facebook to Pancake

Click on the conversation that you want to create order

Connect to Pancake to Omisell

Select "Login" on the right-hand side of the page to login into Omisell
Link to Omisell Extension here

Click on Omisell logo --> Fast Access --> Pancake to return to Pancake page

Fill in the required information: Channels, Customer's Name, phone number, address and the product.
Then click "Create order"

You have successfully created an order using Pancake.
Next, the order tracking number will display on the right-hand side of the page after clicking "Ok"

Finally, you confirm your order have been created by going to Omisell page, go to "Orders", the order you just created should be on top

Was this article helpful?
Thank you!