To cross-check payments with e-commerce platforms, what you do is similar to cross-checking payments with carriers. Previously, you need to install the “Payment Reconciliation” app in the Browse app section to be able to track the status. See how to install it here
After the app is successfully installed, you’ll see the interface displayed as shown below
In this interface, you can view orders that are waiting to be cross-checked from sales channels and carriers.
Step 1: Select Import by Excel
Step 2: Select Delivery partner and Browser a file and click Import file
Step 3: After importing excel file, click on Start Cross-check
Step 4: After the cross-check is successful, select OK to complete.